Ans:- We respond to all booking requests. It's possible our emails may be filtered out by some Spam programs, so please check your Junk folders just in case. If you do not receive a response from us please contact your Consultant by email or by phone +66 2 566 0601 or for urgent queries email care@cheersthailand.com.
Hotmail/Yahoo addresses: If you have a Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF's straight there and not to your inbox
Ans:- Your card will only be charged if the booking has been confirmed exactly as quoted. If we are unable to confirm your booking as quoted, you will not be charged.
Ans:- Please email any special requests for Meals, Wheel Chair, Frequent Flyer number or Meet and Assist to care@cheersthailand.com
Ans:- Please call our office at +66 2 566 0601 and speak to one of your consultants. Please be advised that in most cases a fee will be charged for any changes in your travel. We would not entertain and email request for the changes.
Ans:- Name changes are not allowed in any circumstances. Once the ticket is issued the name can't be changed.
Ans:- For a domestic flight at check in a government ID is required. For international flights a passport valid for 6 Months from date of travel is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements.
Ans:- If you are not a citizen of that country you cannot travel with a one-way ticket. You need to have round-trip ticket.
Ans:- You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can't be use.
Ans:- In most cases the luggage allowance is mentioned on the E Ticket and if not, you can call our office and speak to one of your consultants at +66 2 566 0601.
Ans:- If tickets are refundable, refunds will take up to 8 Weeks after the date of cancellation to be credited back to your account.
Ans:- It may take up to 4-6 hours for your ticket to be issued; in urgent cases we will issue the ticket immediately. Once tickets are issued, they will be emailed directly on the email provide at time of booking.
Ans:- If you need assistance, we are happy to help. You can either email us at care@cheersthailand.com or you can phone our Reservations department on +66 2 566 0601 and ask for the Consultant handling your booking. Please have your Quote reference number ready.